Simple first step

Tell NoBarz what is happening

This asks only what we need to point you toward the right next step. Most customers do not know their router model, and that is absolutely fine.

First name

Last name

Mobile

Address line 1

Town / city

Postcode

What is the main problem?

Which sounds closest?

Broadband / home WiFi details Shown for broadband and home WiFi issues

Broadband provider

Router or WiFi kit

If you are using the standard box from your provider, leave the suggested wording in place.

Best time for a visit

Mobile signal details Shown for mobile and WiFi calling issues

Mobile network

Main device

Describe the problem in one sentence

Anything else that would help?

Someone works from home here It is causing a real problem right now We already use boosters / extenders We already use a mesh system

Optional screenshot, photo or PDF

Useful examples: a speed test screenshot, router label photo, coverage screenshot, or a simple floorplan. Max 5MB.

Quick and simple

Not sure what equipment you have?

That is completely normal. Choosing the provider is enough for us to get started, and we can identify the rest later.

Security note

Please do not upload bank details, passwords or ID documents. A speed test screenshot or router photo is plenty.